Privacy Policy
Melbourne Clinical Hypnotherapy is committed to protecting your privacy and handling personal information responsibly. This page explains how personal information may be collected, used, stored, and disclosed when you use this website or contact the clinic.
Who this policy applies to
This Privacy Policy applies to Melbourne Clinical Hypnotherapy Pty Ltd and explains how we handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
By using this website, contacting the clinic, or booking an appointment, you acknowledge that your information may be handled in the ways described in this policy.
Melbourne Clinical Hypnotherapy
What personal information we may collect
We may collect personal information that is reasonably necessary to provide our services, respond to enquiries, manage appointments, and operate the clinic.
- Name
- Date of birth
- Email address
- Phone number
- Postal or contact details
- Appointment and booking information
- Health information relevant to treatment
- Payment information where required for bookings or cancellation fees
- Records of communication with the clinic
- Basic website usage information such as analytics or cookie data
How personal information may be collected
Personal information may be collected directly from you when you:
- complete a contact or enquiry form
- book an appointment online
- speak with the clinic by phone
- communicate by email
- attend a consultation or provide client information forms
How personal information may be used
Personal information may be used to:
- provide hypnotherapy services
- manage appointments and reminders
- respond to enquiries
- maintain client records
- improve clinic administration and website performance
How information may be stored, protected, and shared
We may use secure third-party systems to help manage bookings, records, website hosting, analytics, administration, and related clinic functions.
Personal information is not sold or traded. It may only be disclosed where reasonably necessary to provide services, manage clinic operations, or comply with legal obligations.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Some service providers may store information electronically or on servers located outside Australia. Where this occurs, reasonable steps are taken to work with providers expected to handle information securely.
Access and correction
You may request access to personal information we hold about you and may request correction if you believe any information is inaccurate, incomplete, or out of date.
Requests can be made by contacting the clinic using the details on this page.
Anonymity and complaints
Where practical and lawful, you may interact with the clinic anonymously or by using a pseudonym. However, some services require identifying information so appropriate care and administration can be provided.
If you have a privacy concern or complaint, please contact the clinic first so the matter can be reviewed and addressed.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes in clinic practices, legal obligations, or website systems.
The current version published on this website will apply.
For privacy enquiries, requests for access or correction, or concerns about how personal information is handled, please contact: